Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help section built into your Web Control Panel features a selection of help articles and regularly asked questions. Aimed toward resolving any common problem that you might possibly stumble upon, they are compiled by our support team of trained technicians.

  • Top quality support service

  • Instructional Videos

  • For all of you who would like to learn how to tackle a frequently encountered issue by watching a video tutorial, we have added a collection of video tutorials to our Web Control Panel. All the instructional videos are concise and easy to follow. They offer you step–by–step demonstrations of various site management tasks.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24–7 help desk service and a sixty–minute response guarantee. Our expert techs will be online for you 24 hours a day to attend to your enquiries and to fix any problem that you might possibly run into. Just send a support ticket from the Help Center and we’ll respond instantly.