There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. This is the easiest form of correspondence for a variety of reasons. In the event that no customer care team member is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably hit home. Furthermore, you can copy/paste large bits of information without having to worry about misprints, and in case a particular problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in the very same place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your hosting company is that they are often separate from the hosting platform, which suggests that if you need to provide information or to adhere to instructions, you will need to use at least 2 different interfaces and this number might increase in case you’d like to manage several domain names. Also, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst you are browsing through your website files or changing various account settings. The ticketing system is being closely monitored 24x7 by our customer care staff members and the response time is maximum 60 minutes, but it rarely takes more than 20 minutes to get help. Unlike some web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information in regards to any billing or technical issue. Plus, you can see a collection of articles, which will help you tackle the most commonly encountered difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in one single place, which is the reason why we’ve incorporated a support ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server plan. This will enable you to handle the correspondence with our client support team together with your storage space, which goes to say that you won’t have to remember an additional sign-in name for a different admin console. You will be able to send a new ticket or to track the status of an old one with less than several clicks of the mouse whilst you’re browsing the files within your account. You can also go through older tickets using a clever search functionality or take a look at relevant FAQ articles, which contain solutions to commonly encountered issues. The built-in ticketing system is closely monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be somebody to assist you.