Being able to contact your shared hosting supplier whenever you have any type of questions or encounter any problems is important and how quickly they'll respond and react is often crucial, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support solutions are usually one way to identify actual suppliers from resellers. The latter typically reply only to e-mail messages or support tickets and you will need to wait for a whole day or longer in order to receive a reply. If your problem requires a few replies, you could end up losing days so as to have a basic problem fixed. Using the services of an authentic and trustworthy hosting provider, you'll be able to connect with the support team at any time and get a prompt response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

Our Linux shared hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions well before you make a purchase or you're a current customer and you have any kind of question or some issue, you can contact us any time, including weekends and holidays. We have many channels to contact us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; emails as well as support tickets for more complex issues or any matters which need extra time to analyze and fix. Unlike a number of other web hosting providers, our trouble tickets feature a guaranteed maximum response time of only 1 hour, thus whatever your problem is, it will be resolved timely and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting packages that we provide feature 24/7 customer and technical support, therefore whatever the problem you have, you are able to contact us and we'll assist you without delay. Our guaranteed reply time for each email message or trouble ticket that you open through your Hepsia hosting Control Panel is just one hour; typically the reply time rarely exceeds 20 minutes. We also provide phone support with a couple of local numbers internationally as well as a live chat, so that you are able to contact us and get additional info about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or a difficulty you may have - payment methods, plan specs, e-mail setup, hosting account settings, and many others. If you use our services, you will never encounter an issue where you should wait for a couple of days to get a problem solved like you'll need to do with lots of other companies.

24/7 Customer Support in VPS

In case you obtain a virtual private server through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local phone numbers in the U.S.A., the UK and Australia plus a live chat service. If you are a current customer and you want help with some technical issue that requires longer time to analyze or resolve, you're able to open a ticket through your billing account or you'll be able to send an e-mail message and we will handle the issue and send you a reply within one hour. The answer time is guaranteed 24/7, including weekends and holidays, but for many issues it takes no more than 30 mins to get assistance. Our support service covers the VPS plus all of the pre-installed software it includes, so in case you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

With a 1 hour max answer time warranty, you will benefit from extremely fast support when you order a dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that if you open a ticket from your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the more suitable option if the matter involved requires longer time to be resolved or if it should be given to our administrators, because it is easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.